Due to the aftereffects of the situation that is COVID-19 we realize that some clients are worried about being in a position to make their energy re payments. Our Utility customer care Division is supplying customer support and re re payment choices to assist online payday loans Delaware energy customers navigate these challenging times.
We recently applied some noticeable modifications to be sure our clients’ resources aren’t interrupted. Please review the implemented changes, choices for making re re payments, simple tips to contact our staff and alternatives for asking for solution remotely. The info contains solutions which can be available, but could additionally be useful moving forward.
We additionally included the telephone figures for all neighborhood support agencies when you need to talk about your bank account using them.
IMPLEMENTED CHANGES:
To present relief if you are maybe maybe not presently in a position to buy energy solutions, you will see a short-term freeze on utility disconnects for non-payment of services until further notice.
Household Bill Payment Arrangements
Aside from the freeze on energy disconnects, we ask that any consumer needing assistance having to pay their household bill to please phone 512.393.8383 to demand re payment arrangements or payment extensions.
Domestic Bill Late Costs
Belated costs for bills have now been suspended for the rest of 2020, until 31, 2020 december. A fee that is late waiver form is not any much much longer required.
Us, we can assist in arranging payment plans that provide a longer time period for utility payments to be made if you contact. The Utility Customer Service Staff could be reached at 512-393-8383 to talk about a payment that is possible or expansion if it is required.
COVID-19 Reaction: Customer Re Re Payment and Services Alternatives
Remote Payment Alternatives:
Energy Online Options:
Re Re Payments
Techniques
E-mails:
Automated Mobile Line: 512 393-8333
eBOX – Pay straight from your own bank/credit union
By Mail: 636 E. Hopkins San Marcos, TX 78666
Walk-up provider:
HEB Company Centers:
- 641 E. Hopkins
- 11 a.m. – 5 p.m. Monday – Saturday
- 200 W. Hopkins
- 10 a.m. – 7 p.m., Monday – Friday
- 11 a.m. – 5 p.m., Saturday – Sunday
Additional client Services accessible to clients:
- Senior Penalty Exemptions (clients over 60 years old)
- Automated Recurring Re Payments (Credit/Debit Cards or Account that is checking)
- To sign up, view here.
- To find out more, click on this link.
- Contact our staff by e-mail
- Electronic Bill (Paperless Bill) or
- E-mail request to Utility_Billing@sanmarcostx.gov
- Budget Billing: this system is a month-to-month set quantity centered on past 12-month bill history
Energy Assistance Agencies:
- Community Action, Inc of Central Texas 512.392.1161
- St. Vincent De Paul 512.353.7394
- Southside Community Center 512.392.6694
- Salvation Army 512.754.8541
Remain Vigilant about Potential Fraud
Some clients could be the target of phone or e-mail frauds, particularly through the COVID-19 crisis. We urge one to stay vigilant and mindful of the prospective for folks you are you to deliver them cash or present cards, or supply them with your own personal information.
Typical Sense Procedures to Avoiding Scams
Your San Marcos Utility Billing Center will call you asking never for information that is personal. Then terminate the call immediately if you suspect the call is not legitimate, take note of the number.
We try not to phone clients after normal company hours or on weekends.
Our company is currently perhaps not disconnecting resources. In the event that you be given a call demanding payment or letting you know they’re going to shut your services off, please end the decision instantly.